We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@urbanpizazz.com
If your return is accepted, unless the product is faulty, you will be responsible for the return cost. Instructions on how and where to send your package will be sent to you by email. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@urbanpizazz.com.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as; Sale and Clearance items, any Personalised Products and Earrings for hygiene reasons. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Rings
In the event of incorrect ring sizes being purchased, we do accept returns on an exhange or store credit basis only. We sell ring sizers for customers for the purpose of ensuring the correct sizes are purchased. When these are purchased before you purchase your ring, we will send you a £3.00 discount towards the purchase of your ring.
Watches
If you happen to receive a faulty product please let us know as soon as possible. We will arrange for a replacement watch to be sent to as soon as possible following the return of the faulty product. This is available up to 6 months from when you receive the product. Certain products come with a longer warranty and will be stated on the product description page.
Due to the nature of personalised gifts, these cannot be exchanged or refunded unless faulty.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will credit you with a gift card to make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@urbanpizazz.com.
International Orders
*Please note due to shipping logistics international jewellery purchases are non returnable and non refundable. If you have any queries please contact us at sales@urbanpizazz.com.
